Complaints Procedure

If you wish to make a complaint you can contact us in a number of ways

Telephone: 01423 313 540
In writing: Yorkshire Loan, Windsor House, Cornwall Road, Harrogate, HG1 2PW
In person: At our office, Windsor House, Cornwall Road, Harrogate, HG1 2PW

We will do our best to resolve complaints before close of business on the next working day. However, if we are unable to do this we will:

Acknowledge your complaint in writing within 5 working days assuring you that the we have received the complaint and it is being dealt with
Keep you informed of the progress of the complaint
Provide you with a final response within 14 days of receipt of the complaint

Where your complaint relates to consumer credit products, we will inform you that if you remain dissatisfied with our final response you have the right to refer the complaint to the Financial Ombudsman Service (FOS) within 6 months of our final response. We will also include a copy of the FOS explanatory leaflet.

Further information about the FOS can also be found on their website

We provide a quick, hassle free and competitive way to obtain an instant cash loan for any purpose from £1k to £200k+.
We will consider any asset with a resale value and we will not undertake a credit check or affect your credit rating.

We lend up to 80% against the value of your assets which is usually at least 30% more than other lenders and our rates are lower than some credit cards and bank facilities.

All pawn loans are for a fixed term of 6 months. Minimum APR: 32.25% - Maximum APR: 69%

Representative Example: Total Credit: £2000. Loan term: 6 Months. Monthly interest rate: 3% (fixed). Interest for 6 months: £360. Amount repayable in one installment: £2360. 39.24% APR.

Risk Warning: If the loan is not repaid, the asset may be sold to to recover the debt.

Opening Hours

Opening Hours